SECTION 1
FIXED RATES AND QUOTATIONS
1.1 Contract
The agreed final quote represents a written contract for the exact work to be completed at the price quoted.
- Any agreement made verbally is not covered by the contract unless it has been written into said contract.
- The agreement is made between Chapelhouse Decorating and the client. The client is identified as the person who requested the quotation.
- The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.
- Please check your quotation carefully.
1.2 Scope of quoted work
The quote written by Chapelhouse Decorating for the client represents the requests of the client. It is not a builder’s survey, and we will not be held liable for any task that is not included in the written quote.
1.3 Electric and water
The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
1.4 Condition of existing walls and ceilings
Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable, unless allowance for such items is included.
1.5 Cancellation
In the event of cancellation by the client, the client agrees to notify Chapelhouse Decorating in writing or by email 28 days before the project start date. If Chapelhouse Decorating are not notified of the cancellation, the client agrees to pay all of Chapelhouse Decorating’s administration, lost work and scheduling costs amounting to no less than 10% of the total project cost.
If the customer elects to cancel our services after we have begun work, the customer agrees to pay all Chapelhouse Decorating’s administration, lost work and scheduling costs amounting to no less than 50% of the total project cost. Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 4 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above.
1.6 Materials
All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted. Chapelhouse Decorating are not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allow Chapelhouse decorating to use these at clients own risk.
1.7 Changes to your quote
Any quote or estimate is subject to revision, if a customer makes changes to their property or building after receiving a quote from Chapelhouse Decorating, customers must let us know of all changes made as soon as possible, so that their quote can be revised. Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.
1.8 Completion timescales
Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will not change.
1.9 Storage of tools
We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.
1.10 Validity period of quotations
Quotes are valid for 28 days from the date of issue.
1.11 Damages and sub-standard work
It is the responsibility of the client:
- To remove valuable and/or fragile items from the areas to be decorated.
- To remove pictures and other items hanging from the wall.
- To remove electrical goods from the areas where works will be carried out.
Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods. We reserve the right to decline to move goods if the condition is at risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.
Where any doubt exists as to the suitability and or structural soundness of any working platform such as balcony, flat roof etc. the client may be asked to provide professional evidence such as structural engineers report prior to works commencing. Where a roof of any type / style is to be used to gain access for external decoration works to Chapelhouse Decorating accept no liability for any damage to have been caused as a result of utilising for access during the works.
In the event of breakage or damage to the property, Chapelhouse Decorating will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow Chapelhouse Decorating to affect a remedy using our own trades persons and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify Chapelhouse Decorating, in writing within 24 hours of an alleged breakage or damage caused by our employees.
1.12 Additional work
We are in most cases happy to do small “favours” for our clients over and above our quotations however this is expressly done at your own risk, and we will not accept any responsibility for any work undertaken that is not in your written quote, including loss or damage to persons or property.
The decoration of radiators, the interior of cupboards and wardrobes are not included in any estimate or quotation unless specifically stated to be included. The same applies to the interior and sides of cupboards and wardrobe doors.
1.13 Precautions
We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.
1.14 Waste Removal
We do not have a waste removal permit with the local Council. Therefore, we are not able to remove any waste related to the works. All waste will be put into rubbish bags for your removal. On projects with a lot of waste, a skip will be supplied within our quote.
1.15 Pre-existing damage
We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property, and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.
1.16 Payment of quoted and fixed price work
The client agrees to pay the invoice for completed work as specified in section 2.2 Payment timescale, after completion of the project. If the client is unhappy with the standard of work, the correct complaints procedure as show in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of Chapelhouse Decorating until payment of the final invoice by the client to Chapelhouse Decorating. In the event of dispute, the client agrees to allow access to the property to a representative of Chapelhouse Decorating to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals. However, payment is due within the timescales as stated in the Terms and Conditions and the amount, unless amended by Chapelhouse Decorating, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of £15 per invoice to cover administration costs.
1.17 Completion of the project
If Chapelhouse Decorating deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. If the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.
1.18 Termination of the contract by Chapelhouse Decorating
Chapelhouse Decorating will not tolerate aggressive or rude behaviour, racism, nationalism; sexism, homophobia or ageism directed towards any of its staff or trades persons and reserves the right to terminate the project at any time in this event.
1.19 Radiators
Radiators both from gas central heating systems and electrical systems may require to be removed from walls prior to the commencement of work and the responsibility of the client.
1.20 Damages by third party
In the event of any work undertaken by Chapelhouse decorating being damaged by other trades, the client or any third party who is not in the employment of Chapelhouse Decorating, then we shall have no liability to carry out remedial work. In the event of the customer seeking remedial works then such works shall attract a minimum labour charge of £15 per man hour to rectify. Agreement to carry out such remedial work and the cost of same must be agreed in writing.
SECTION 2 – PAYMENT
2.1 Payment methods
Payment of the Contractor’s tax invoice must be made using any of the following means: Bank transfer BACS, or Cash. Cheques will only be accepted by prior agreement and maybe subject to verification at the Contractor’s discretion.
2.2 Payment time scales
The Customer agrees to pay the Contractor’s quoted price and under the agreed terms as specified on the Contract or Quotation, including such taxes as levied by the Government at the rate applicable at the time in accordance with the following terms:
Domestic Clients: Payment on completion of the works.
Commercial Clients: Payment 28 Days from the date of Application or Invoice.
Any variations to the standard payment terms (including materials or stage payments etc.) will only be if agreed by the Contractor and specified accordingly.
2.3 Unpaid accounts
Overdue invoices will, at the discretion of Contractor be charged at the prevailing UK Government recommended rate of interest for overdue accounts.
The Contractor shall retain full title to any goods, materials and equipment supplied until payment of the full invoiced amount is received.
In the event of default by the client in respect of any sums due, the Customer will be liable for all costs incurred by the Contractor in recovering the outstanding amount.
SECTION 3 – PRIVACY POLICY
We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also for marketing purposes by Chapelhouse Decorating. If you do not wish for your details to be used for marketing purposes please contact us.
Chapelhouse Decorating collects details about you from your use of our service and your visits to our web site and other sites accessible from them.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
